We guarantee 100% satisfaction with your purchase! Products may be returned for a refund within 30 days of the date the product was shipped to you, when returned in accordance with our Return Policy set forth below.


Return Policy
All returns must be authorized by us and require a return authorization number. Call our Customer Care number listed for a return authorization number. Returns must be postmarked within 30 days of date the product was shipped to you; otherwise the return will not be eligible for credit. Items must be returned in their original condition, including all tags, packaging and accessories (when applicable). A restocking fee may apply and shipping charges will not be refunded unless the merchandise is defective or it was shipped incorrectly. Custom orders may not be returned unless the merchandise is defective or we made an error when making the custom order product. The return authorization number must be included in all correspondence and returns. We are not responsible for misuse, customer installation, freight damage or improper storage.


Shipping Charges
Calculate shipping charges as follows:
A. Add 15% ($15 minimum waived online) S&H to all items that ship UPS Ground (These items do not include a Truck symbol by the price.)
B. Add 17%* ($75 minimum waived online) S&H to all items with the Truck symbol. (These items are required to ship by truck.)

*Inside or residential delivery and lift gate service require additional charges. Please let your Customer Care Representative know if you require these services, at the time of order. Call for information.

Call or fax for shipping and handling quotes if you are located outside the contiguous 48 states. If you are tax exempt and have not ordered from us before, please be sure to include your tax exempt certificate. We gladly ship to foreign destinations. However, quoted shipping rates will not include duties, taxes, or tariffs. These charges are the responsibility of the recipient


2 Day Zip Ship / 3 Day Zip Ship
Products shown with the 2 day zip ship symbol are guaranteed to ship within 2 business days upon verification of order and credit release. If the order does not ship within the guaranteed time period, we will pay the shipping charge.
Actual arrival time at your location depends on the method of shipment and distance from our warehouse. Standard freight rules apply.



Freight Damage and Shipment Shortages
Freight terms are FOB destination. We will gladly assist you with your freight claim. If a shipment is short or damaged, the shortage or damage must be noted on the freight delivery document. Please notify us immediately if you need assistance with your claim.


Inspect All Merchandise at Time of Delivery
All shipments must be inspected and checked against our packing list for shortages and damaged merchandise at time of delivery. Note any damages or shortages on the bill of lading or delivery receipt BEFORE signing it. SSG is not responsible for damage or loss in transit. We will however, assist you in filing a claim if all of the correct procedures have been carried out. Call our customer service department within 10 days of receipt of merchandise to notify us of any damages or shortages.


Pricing and Specification
We will make every effort to honor catalog prices through July 31, 2006. We reserve the right to change prices due to increased costs, or to correct catalog errors in pricing and/or specification.
Suggested retail prices shown on our website are for reference only. No sales may have occurred at these prices.


Sales Tax
You must provide a resale certificate to qualify for tax exemption. Otherwise, state sales tax will be added in the states of AL, AR, AZ, CA, FL, GA, IL, IN, KS, KY, MA, MD, MI, NC, NJ, NY, NV, OH, PA, TX and VA. If you are a new customer, tax exemption forms must be sent with the Customer Information Sheet (CIS) or payment in order to obtain tax-exempt status. We must have your tax exemption forms on file or your tax exemption form must accompany your order, otherwise sales tax will be charged to you.


Tax Exemption
If you are tax exempt and have not ordered from us before, please contact us at the number listed so that we can get a copy of your tax exemption certificate for our records.


Custom Orders
Custom orders require a customer signed order specification confirmation before any custom order is processed. If you decide to change a custom order after it has been placed, please call us immediately. We will contact the manufacturing facility to determine if the order has already been processed or if the change can be made. If the order has been processed, we will not be able to change it and you will be responsible for paying for the order. If a change can be made, there may be a delay in delivery and/or an additional charge. Please be certain of your ordering needs prior to submission. We may require that you pay a down payment or prepay for custom orders.


Restrictions and Substitutions
We make every effort to ensure that our product line is available to ship to you, our valued customer. However, due to certain brand and/or restrictions, we may not be able to complete your order request. We will identify these items for you at checkout and give you the opportunity to select another product.

Resale
If you are an online seller, or if you are interested in purchasing our products for resale, please contact us at the 1-800 number listed at the top of your screen for more information. Due to certain territory and brand restrictions, some items may be unavailable for resale.


Fast Service
We process orders the same day they are received and generally ship items that are in our inventory within 2-3 business days. If delivery is required by a specific date, please notify us when placing your order. Please call for information on express delivery. To ensure rapid processing of your order, be sure to complete all necessary information on the Order Form.


Easy Payment Terms
We accept VISA, MasterCard, American Express and Discover. We can also accept your check by phone. We require that you pay a down payment or prepay for custom orders. Orders received from outside the United States require prepayment before shipment. New customers requesting credit terms are required to complete a Customer Information Sheet (CIS) and require credit investigation and approval prior to order release. Customers agree to pay invoices within set terms. It is understood and agreed that payment in full is due upon receipt of the merchandise. Past due balances will be charged interest at the rate of eighteen percent (18%) per annum, or the highest rate permitted by applicable law, whichever is lower. Customers also agree to pay any and all fees, including attorney fees, incurred by us to collect past due invoices.


Freight Damage and Shipment Shortages
We will gladly assist you with your freight claim. If a shipment is short or damaged, the shortage or damage must be noted on the freight delivery document at the time the product is delivered to you. Please notify us immediately if you need assistance with your claim. Please call 1-800-719-3056 same day.


Duplicate Orders
To avoid accidental duplication of your Internet or phone order, DO NOT send written confirmation unless you are asked to do so by a member of our team. If you must send confirmation, you must mark the order as “Confirming Order, Do Not Duplicate.” Unless your confirming order is marked clearly, you will be responsible for return freight charges and a restocking fee of up to 25% if the duplicate order is returned.


Off-Shore Destinations and APO/FPO Addresses
Sometimes the weight and size of items preclude postal shipment. Always provide alternative shipping instructions and addresses (allowing us to ship other than by postal service).


Force Majeure
Although we strive to meet obligations set forth in our catalog and promotional materials, we will not be liable for any failure to perform any such obligations by reasons of acts of God or the elements; acts, delays and failures to act by governmental authorities; riots, insurrections, terrorism, sabotage and war; labor strikes, interruption, suspension, curtailment or other disruption of utilities; or other matters beyond our reasonable control.